Dispatcher

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Public Communications Officer

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The Police Dispatcher position is skilled emergency service work that involves receiving emergency 911 and non-emergency requests for police assistance, determining nature/urgency of calls, initiating police or other emergency personnel action and maintaining close contact with field units to monitor response and needed support requirements. It requires a considerable degree of initiative and independent judgment within procedural boundaries in responding to emotional, disturbed and sometimes abusive people in a variety of situations. Work may be done separately or in conjunction with other dispatchers and dispatchers may assist in training, teaching and basic operational equipment management.

Essential Functions:

Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public, dispatchers, and law enforcement agencies via telephone and radio systems and computer-aided dispatch (CAD) systems;Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies; Monitors and coordinates police unit activity and assignments via police radio frequencies;
Maintains status and locations of public safety personnel; Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment; Creates and maintains automated or manual logs of public safety communications activity; Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes;
Enters and maintains files for persons or property pending apprehension and/or recovery; Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties;
Keeps informed of departmental regulations, policies and procedures; May assist in providing on-the-job training for Police Dispatchers and submit progress reports and evaluations on trainees; This position requires attaining and maintaining certifications for access into local, state and national criminal history databases and associated tele-communications systems.

Any inquiary about this position should be directed to the Human Resource Director, Theresa Hartman by calling 410.272.1600 or by e-mail.